It’s no surprise that the healthcare industry constantly works in an environment driven by compliance issues. Add the ‘pain’ factor for non-compliance, such as a decrease in Medicare reimbursements from the CMS, and the world of private physicians and hospital groups find themselves scrambling to fall in line…and protect their profits.
At issue this year, is the requirement for these healthcare entities to provide electronic healthcare records (EHR) to patients, which points to the need for healthcare Dynamics CRM to help nurture that patient relationship beyond just providing treatment documents.
Engaging patients, and the benefit of using healthcare Dynamics CRM, was the topic of a paper back in 2008 on the Health IT and the Patient Experience site. For sure, the paper concluded, that positive “long-term relationships” can, indeed, be furthered via a CRM platform:
“…by using a CRM application a hospital unit’s patients may be treated more individually and the knowledge work performed by the hospital unit’s medical staff also may be improved. This approach is called patient relationship management.”
Better patient care through Microsoft Dynamics CRM software is possible because users can track the full cycle of patient admittance through discharge from care under the umbrella of compliance and regulatory requirements.
Dynamics CRM 2015 offers healthcare providers a three-hundred-and-sixty-degree overview on every avenue of care, particularly through the suite’s online capabilities. The software provides seamless integration of data from all departments with access from mobile devices as well.
Also, with the suite’s powerful Social Listening features, healthcare providers can play a role in community forums by sharing health info, or answering questions from patients on social media about their concerns.
Discover a wide range of pricing options for our best-selling Dynamics software: Dynamic GP, SL, CRM and Dynamics NAV. Contact us for more information.